1. Who We Are
CHP System
Website: https://www.chpsystem.co.uk/
We specialise in Combined Heat and Power (CHP) solutions, including system design, installation, maintenance, monitoring, and optimisation for commercial, industrial, and institutional facilities across the UK.
2. Information We Collect
We may collect and process the following types of information:
a) Personal Information
When you contact us, request a quote, or use our services, we may collect:
- Name
- Company name
- Email address
- Phone number
- Job title
- Address or site location
- Any other information you voluntarily provide
b) Technical & Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device and operating system information
- Referring website URLs
This information helps us understand how visitors use our website and improve performance and user experience.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested services
- Prepare proposals, feasibility studies, and quotations
- Design, install, and maintain CHP systems
- Provide customer support and technical assistance
- Improve our website, services, and customer experience
- Meet legal, regulatory, and contractual obligations
We do not sell your personal data to third parties.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
- Consent – where you have given clear permission
- Contractual necessity – to provide requested services
- Legitimate interests – to operate, improve, and secure our business
- Legal obligation – to comply with applicable laws and regulations
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic and usage patterns
- Enhance user experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
6. Data Sharing & Third Parties
We may share your information only where necessary, including with:
- Trusted contractors, engineers, or service partners
- IT and hosting service providers
- Legal, regulatory, or professional advisers
All third parties are required to handle your data securely and in compliance with data protection laws.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
While no system is completely secure, we strive to use commercially acceptable means to protect your information.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request the deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
CHP System Website: https://www.chpsystem.co.uk/